At Mom’s Rassoi, we are dedicated to delivering your orders in a timely and reliable manner. This Shipping and Delivery Policy explains how we handle the dispatch and delivery of products ordered through our website or other sales channels.

1. Delivery Locations
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We currently deliver to most locations across India. If your delivery address is not serviceable, you will be informed either during the checkout process or shortly after your order is placed.

2. Processing Time
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• Orders are processed within 1–2 business days after full payment is received.
• Orders placed on weekends or public holidays will be processed on the next working day.
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3. Shipping Methods and Delivery Time
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We work with trusted logistics partners to ensure safe and timely delivery of your orders.

• Standard Delivery: 3–8 business days (depending on your location)
• Express Delivery (if available): 1–3 business days (additional charges may apply)

Note: Delivery timelines are estimates and may vary due to factors such as regional accessibility, courier performance, weather, or other unforeseen circumstances.

4. Shipping Charges
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• Free Shipping will show in cart pages 
• A flat shipping fee  will be visible on checkout page applied to orders below the minimum free shipping threshold.
• Additional charges will apply for express or same-day delivery options, where available. These will be shown at checkout.
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5. Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS, along with a link to track your shipment in real-time.

6. Delivery Attempts
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• Our delivery partners will make up to 2 attempts to deliver your package.
• If the recipient is unavailable, the package may be returned to us.
• Re-delivery may incur additional charges.
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7. Damaged or Lost Packages
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• If your package appears damaged upon delivery, please do not accept it and contact us immediately.
• For packages that are lost in transit or not delivered, we will coordinate with the courier partner to investigate and offer a suitable resolution.

8. Incorrect Address
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Please double-check your shipping address at the time of placing your order. Moms’s Rassoi is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.